By purchasing a Plex Audio System you understand that there is a 1-2 week (+/-) wait time before your system will be shipped. You will not receive any updates by email or phone call about your order status until the system has been shipped. We ask that you please refrain from contacting us for order status updates unless we have exceeded your estimated wait time. Once shipped you will receive an email from both us and UPS with your tracking information. We sincerely value your business and appreciate your patience.