due to backorders from our suppliers We are currently on a 4 week turnaround for all new 2.0 orders. you will receive an email with tracking information once your products ships. We ask that you try your hardest to avoid contacting us about the status of your order if you are still within the turnaround times. thank you so much for your business and patience. we promise you the wait will be worth it! Welcome to the plex family!

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Warranty Information


Rockford Fosgate Warranty What is Covered: This warranty applies only to Rockford Fosgate products sold to consumers by Authorized Rockford Fosgate Dealers in the United States of America or its possessions. Product purchased by consumers from an Authorized Rockford Fosgate Dealer in another country are covered only by that country's Distributor and not by Rockford Corporation. Who is CoveredThis warranty covers only the original purchaser of Rockford product purchased from an Authorized Rockford Fosgate Dealer in the United States. In order to receive service, the purchaser must provide Rockford with a copy of the receipt stating the customer name, dealer name, product purchased and date of purchase. Products found to be defective during the warranty period will be repaired or replaced (with a product deemed to be equivalent) at Rockford's discretion. What is Not Covered 1. Damage caused by accident, abuse, improper operations, water, theft 2. Any cost or expense related to the removal or reinstallation of product 3. Service performed by anyone other than Rockford or an Authorized Rockford Fosgate Service Center 4. Any product which has had the serial number defaced, altered, or removed 5. Subsequent damage to other components 6. Any product purchased outside the U.S. 7. Any product not purchased from an Authorized Rockford Fosgate Dealer Limit on Implied Warranties Any implied warranties including warranties of fitness for use and merchantability are limited in duration to the period of the express warranty set forth above. Some states do not allow limitations on the length of an implied warranty, so this limitation may not apply. No person is authorized to assume for Rockford Fosgate any other liability in connection with the sale of the product.a new question go to app settings and press "Manage Questions" button.




Return/Exchange Policy


30-Day Guarantee Policy You can return or exchange your equipment one time during the first 30 days after shipping recieved date. There is a $45.00 restocking fee for all returns that have been opened. You must provide valid proof of purchase. Blown speakers are not eligible for returns. We test every unit before shipping to make sure you get the best sound possible as soon as you plug your unit in. However we know that things are out of our control during the shipping process. if you recieve a damaged box and the unit is dead on arrival please contact us at contact@plexaudio.com. We will respond back to your email within one business day to take care of the issue. Return to: Plex Audio 2467 American Ave. Hayward CA 94545 510.319.2222